Refund policy
60 days to try it on your walks
You have 60 days from the day you receive your order to try the Belamya harness in real conditions. If your dog still pulls just as much, or the harness isn't right for you, email us at contact@belamya.com with your order number: we'll give you the return address, and refund you in full once we receive the harness back. You don't need to explain why.
Size exchange
Wrong size? Email us with your order number, the size you received, and your dog's measured chest girth. We'll send you the correct size straight away, at no charge. Return shipping from outside France usually costs more than the harness itself, so we don't ask for the wrong one back: keep it, give it away, whatever's easiest for you. One exchange per harness.
Return conditions
- The harness may have been worn on walks — that's the point of the trial. For a refund, it should come back clean and complete.
- For a refund, return shipping is at your expense (a tracked parcel is recommended). A size exchange doesn't involve any return.
- Signature Pack accessories (leash, collar, bag dispenser) should be returned with the harness if unused, when requesting a refund. Patches embroidered with a name are personalised and cannot be returned or refunded, except in case of a defect.
- Refunds are issued within 14 days of us receiving your return, to the payment method you used.
Defect or breakage
A seam that gives way, a buckle or ring that breaks: our warranty against manufacturing defects is lifetime. Send us your order number and a photo, and we'll replace the harness. This is separate from the 60-day trial, which is about whether you're happy with it, not about a defect. Any return shipping cost is on us.
Your legal rights
This commercial guarantee comes on top of any statutory rights you have under the law of your country of residence — it doesn't replace them.
Guarantor: Belamya, SIREN 999 105 307. Coverage: France, the United Kingdom, and the United States.
